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County of Los Angeles
Department of Consumer Affairs
New Consumer Laws 2010

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SERVICE CONTRACTS

AB 63 (Chap. 74) adds CC §1794.45

Background: Consumers sometimes misplace service contracts.

The new law: Requires retailers that sell service contracts to do one of the following during the period that the service contract is in effect:

  • Maintain contract information that includes a description of the terms and conditions of the service contract and provide that information to the purchaser upon request, or
  • Obtain a copy of the service contract and provide that copy to the requester within 10 business days after receiving the request.

This statute does not apply to a vehicle service contract that covers the repair, replacement, or maintenance of a motor vehicle or watercraft.

May be reprinted for non-commercial use if a credit line is included acknowledging the County of Los Angeles Department of Consumer Affairs.

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For more information:
County of Los Angeles Department of Consumer Affairs
B-96 Kenneth Hahn Hall of Administration
500 W. Temple Street * Los Angeles, CA 90012-2706
Telephone (800) 593-8222 (within the County) * (213) 974-1452
Web site: dca.lacounty.gov